Terms of service
Terms of Service
Last Updated: [31 May,2026]
Welcome to Aeni's Store . By accessing our website and purchasing products from us, you agree to be bound by the following Terms of Service.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your jurisdiction or have permission from a parent or guardian to use this site.
You may not use our products for any illegal or unauthorized purpose.
2. Products
We specialize in pet products and strive to provide accurate descriptions, images, and specifications. Actual product colors and appearances may vary slightly depending on your device and manufacturer updates.
We reserve the right to discontinue any product at any time without notice.
3. Pricing and Payments
All prices are listed in the applicable currency shown at checkout. Prices are subject to change without notice.
Payment must be successfully completed before orders are processed and shipped.
4. Order Acceptance
We reserve the right to refuse, limit, or cancel any order at our sole discretion, including orders suspected of fraud, unauthorized transactions, or pricing errors.
If an order is canceled after payment has been received, a full refund will be issued.
5. Shipping and Delivery
Processing and delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond our control.
We are not responsible for delays caused by shipping carriers or customs authorities.
Customers are responsible for providing accurate shipping information. We are not liable for orders delivered to incorrectly provided addresses.
6. Returns and Refunds
We offer a 10-day return policy from the date of delivery.
To qualify for a return:
The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase is required.
Returns requested after 10 days from delivery may not be accepted.
Refunds will be processed after the returned item has been received and inspected. Original shipping charges are non-refundable unless the return is due to our error.
7. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
Your order number
A description of the issue
Clear photos of the item and packaging
We will review the claim and provide an appropriate resolution.
8. Pet Safety Disclaimer
Customers are responsible for selecting products suitable for their pets.
Always supervise pets when using toys, accessories, feeding products, or other pet-related items. We are not responsible for injuries, damages, or losses resulting from improper use of our products.
9. Limitation of Liability
To the maximum extent permitted by law, our liability shall not exceed the amount paid for the product purchased.
We shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our products or services.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy and is used solely for processing orders, customer support, and improving our services.
11. Changes to These Terms
We reserve the right to modify these Terms of Service at any time. Updated terms will be posted on this page and become effective immediately upon publication.
12. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Store Name: Aeni's Store
Email: dhruvkaushal944@gmail.com
Business Hours: Customer Support: Monday – Friday, 9:00 AM – 6:00 PM
Response Time: Within 24–48 business hours